CAREER AT MTN FOR PRODUCT DEVELOPMENT SPECIALIST (DATA)

JOB TITLE PRODUCT DEVELOPMENT SPECIALIST (DATA)
DEPARTMENT: MARKETING AND STRATEGY
LOCATION: LAGOS

JOB DESCRIPTION:
ARTICULATE UNDERSTANDING OF TARGET MARKET NEEDS AND ASSIST IN DEVELOPING RELATIONSHIP INITIATIVES ACCORDINGLY
MONITOR AND MANAGE EXISTING PRODUCTS IN THE CONSUMER PORTFOLIO ON AN ONGOING BASIS.
SUPPORT PROJECT MANAGEMENT IN THE PRODUCT DEVELOPMENT LIFECYCLE OF NEW MTNN PRODUCTS
DESIGN, FACILITATE AND CONDUCT CUSTOMER SURVEYS AND PRODUCE VALUE-ADDING REPORTS FOR INFORMED DECISION-MAKING
KEEP ABREAST OF NEW TELECOMS MARKETING PRODUCTS, SERVICES AND CUSTOMER LOYALTY INITIATIVES DEVELOPED BY COMPETITORS AND OTHER OPERATORS AND RECOMMEND ON APPROPRIATE ACTIONS TO BE TAKEN
IMPLEMENT PRODUCT DEVELOPMENT POLICIES AND PROCEDURES.
COORDINATE QUALITY ASSURANCE OF DEVELOPED PRODUCTS AND SERVICES TO ENSURE CONSISTENCY AND ACCURACY.
ENSURE NEW PRODUCTS DESIGNS ARE LINE WITH SEGMENT STRATEGY AND OBJECTIVES.
MONITOR AND EVALUATE EXISTING PRODUCTS PERFORMANCE ON AN ON-GOING BASIS.
DEVELOP A MECHANISM FOR PROACTIVELY IDENTIFYING NEW PRODUCT RELATED QUERIES.
ENSURE PROMPT RESOLUTION OF IDENTIFIED PRODUCT RELATED ISSUES.
PROVIDE INFORMATION PACKS AND FAQS TO GUIDE THE DEPLOYMENT AND USE OF NEW PRODUCTS AND SERVICES.
PROVIDE RESOURCES FOR UAT AND FUTS
REVIEW UAT PLANS
ENSURE SIGN OFF OF PRODUCT SPECIFICATIONS AND UAT REPORTS.
DRIVE AND PARTICIPATE ACTIVELY IN FUTS
LIAISE WITH TECHNICAL TEAMS ON CUSTOMER CARE AND BILLING APPLICATIONS.
PERFORM OTHER TASKS AS REQUIRED BY THE PRODUCT MANAGER.
JOB CONDITIONS:
NORMAL MTN WORKING CONDITIONS LONG WORKING HOURS OPEN PLAN OFFICE ENVIRONMENT MINIMUM QUALIFICATION IS 2.2 OR EQUIVALENT

REPORTING TO: PRODUCT DEVELOPMENT MANAGER (DATA)

REQUIRED SKILLS:
4 YEARS WORK EXPERIENCE WHICH INCLUDES:
MARKETING COMMUNICATIONS
PRODUCT DEVELOPMENT
DEMONSTRATED EXPERIENCE IN PRIMARY AND/OR SECONDARY RESEARCH
PROJECT MANAGEMENT EXPERIENCE

EMPLOYMENT STATUS : PERMANENT

QUALIFICATION: FIRST DEGREE IN MARKETING OR ANY OTHER SOCIAL SCIENCE DISCIPLINE

THIS VACANCY EXPIRES ON 9/15/2009

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